Privacy Policy – ac71

Welcome to ac71, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy outlines how ac71 collects, uses, stores, and safeguards the personal information you provide when you register, deposit, play games, or otherwise interact with our services. By accessing or using ac71, you agree to the practices described in this document.

This policy applies to all users accessing ac71 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to maintaining the trust of every player on our platform by handling your data with care and integrity.

1. Information We Collect

ac71 collects several categories of personal information in order to provide a safe, compliant, and fully functional betting and gaming experience. The types of data we may collect include, but are not limited to:

• Identity information: full name, date of birth, national ID number, and photograph where required for KYC verification.
• Contact information: email address, phone number, and registered mailing address.
• Financial information: transaction records, preferred payment methods (bKash, Nagad, Rocket, Upay, bank transfer), deposit and withdrawal history in BDT.
• Technical data: IP address, device type, browser details, operating system, and session logs collected automatically when you access our platform.
• Behavioral data: game history, bet amounts, sports selections, betting patterns, and engagement metrics on the platform.

We collect this information directly from you during account registration, through your activity on the platform, and via automated technical means. We only collect information that is necessary and proportionate to the services we provide.

2. How We Use Your Information

The personal data we collect is used strictly to operate, improve, and secure the ac71 platform. We do not use your data for purposes beyond those outlined below:

• Account creation and management: verifying your identity, processing your registration, and maintaining your player profile securely.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Dutch-Bangla Bank, City Bank, and other supported BDT payment channels.
• Customer support: responding to queries, resolving disputes, and providing assistance through our support channels.
• Fraud prevention and security: detecting suspicious activity, preventing unauthorized access, and ensuring the integrity of the platform.
• Compliance: meeting our internal responsible gaming obligations, age verification requirements, and anti-money laundering (AML) checks.
• Service improvements: analyzing aggregated, anonymized usage patterns to enhance platform features, game offerings, and overall user experience.

3. Sharing of Your Information

ac71 does not sell or rent your personal data to any third party. We may share limited information only in the following circumstances:

• Payment processors: we share transaction data with bKash, Nagad, Rocket, and bank partners solely to process your deposits and withdrawals in BDT.
• Technology and service providers: trusted third-party vendors who provide platform infrastructure, game software, or fraud-detection services under strict confidentiality agreements.
• Legal obligations: when required by applicable law, court order, or regulatory authority — we will disclose the minimum necessary information only.

In every case where data sharing occurs, ac71 takes steps to ensure that the receiving party protects your information to at least the same standard we apply internally. We never share your data for advertising purposes with external marketing networks.

4. Cookies and Tracking Technologies

ac71 uses cookies and similar technologies to enhance your experience, maintain your session when you are logged in, remember your language and currency preferences, and collect anonymized analytics about platform usage. Cookies are small text files stored on your device by your browser.

You can control or disable cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the ac71 platform, such as preventing you from remaining logged in or accessing certain features. We do not use cookies to deliver targeted advertising from third-party networks.

5. Data Retention

ac71 retains your personal data for as long as your account remains active or as long as necessary to provide you with our services. We also retain data to comply with our legal obligations, resolve disputes, enforce agreements, and maintain audit trails for financial transactions in BDT.

When your data is no longer required for any of these purposes, we will securely delete or anonymize it in accordance with our internal data management procedures. If you close your ac71 account, we will process your deletion request in a timely manner, subject to any legal retention requirements that may apply.

6. Your Rights Over Your Data

As a registered player on ac71, you have the following rights regarding the personal information we hold about you:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right of rectification: you may request that inaccurate or incomplete data be corrected or updated.
• Right of erasure: subject to legal retention obligations, you may request that your personal data be deleted from our systems.
• Right to restrict processing: you may ask us to limit how we use your data while a complaint or query is being resolved.
• Right to object: you may object to the use of your personal data for purposes that are not strictly necessary for the provision of our services.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 days. Please note that some requests may be subject to identity verification before we can action them.

7. Third-Party Services and Links

The ac71 platform integrates with a number of trusted third-party service providers, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies. While ac71 takes care to partner only with reputable providers, we are not responsible for the data practices of any third-party service.

Payment integrations with bKash, Nagad, Rocket, and participating banks are governed by those companies' own terms and privacy policies. We strongly encourage you to review the privacy documentation of any third-party service you interact with directly.

8. Security Measures

ac71 employs a range of technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, and disclosure. These include SSL/TLS encryption for all data in transit, firewalled server infrastructure, access control policies for internal staff, and routine security monitoring.

While we make every reasonable effort to protect your data, no system can be guaranteed as completely secure. In the unlikely event of a data breach that materially affects your rights, ac71 will notify affected users and take prompt corrective action. We encourage you to use a strong, unique password for your ac71 account and to keep your login credentials confidential.

9. Age Restriction Policy

ac71 is strictly an 21+ platform. We do not knowingly collect, store, or process personal information from individuals under the age of 21. During the account registration process, users are required to confirm that they are at least 21 years of age. If we discover that data belonging to a person under 21 has been collected, we will delete it immediately. If you believe a minor has registered on ac71, please contact us at [email protected] so we can investigate and take appropriate action.

10. Changes to This Privacy Policy

ac71 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this document and, where appropriate, notify registered users via email or an in-platform notice. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of ac71 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ac71 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to addressing your privacy concerns promptly and professionally.

You can reach us by email at [email protected]. Our support team is available 24/7 and aims to respond to all privacy-related inquiries within 5 business days. For general account support, please also visit our FAQ page.